Refund & Cancellation Policy
Last updated: 07 November 2026
This policy applies to subscriptions and payments made to CollectERP for use of the Platform.
1. Subscription Fees
1.1 Monthly subscriptions
- Monthly fees are billed at the start of each cycle and are non-refundable once commenced
- You may cancel at any time; access continues until end of the paid period
- No partial-month refunds are provided
1.2 Annual subscriptions
- Annual subscriptions may be cancelled within 7 days of initial purchase for a full refund, provided fewer than 10 transactions have been recorded
- After 7 days, annual subscriptions are non-refundable
2. Cancellation Process
- Email [email protected] from your registered email to cancel
- Cancellation requests are processed within 2 business days
- Data export requests must be made within 30 days of cancellation
3. Retailer / Distributor Payment Transactions
Payments made by retailers to distributors for outstanding dues are B2B transactions outside the scope of this policy. The platform records and tracks payments but does not hold funds.
- Payment disputes between distributors and retailers must be resolved directly between the parties
- Platform records and receipts serve as evidence in dispute resolution
4. Failed or Duplicate Payments
- If a payment is deducted but not recorded, contact us within 48 hours with the UTR / transaction reference
- Duplicate payment protection is built-in. If a duplicate charge occurs due to a platform error, a full refund will be processed within 5–7 business days
- For gateway-side issues, we provide all transaction records to assist your claim with the gateway
5. Refund Processing
- Approved refunds are processed to the original payment method within 5–7 business days
- Bank processing may add 3–5 additional days
- Refunds are issued in INR
6. Non-refundable Items
- Setup fees (if any)
- SMS/WhatsApp notification credit top-ups
- Custom development or onboarding services
- Fees for completed billing periods
7. Contact for Refunds