Shipping & Delivery Policy
Last updated: 07 November 2026
ℹ️ CollectERP is a purely digital SaaS platform. We do not sell or ship any physical goods. This policy describes how our digital services are delivered.
1. Nature of Service
CollectERP provides a cloud-based software platform accessible via web browser and as a Progressive Web App (PWA). There are no physical products, hardware or tangible goods.
2. Digital Delivery
- Account activation: Upon successful payment, your account is activated instantly or within 30 minutes during business hours (9 AM – 7 PM IST, Mon–Sat)
- Credentials: Login credentials and onboarding instructions are emailed to your registered address immediately upon activation
- Feature access: All plan features are available immediately after activation
3. Receipts & Documents
- Payment receipts are available for instant PDF download from the dashboard
- Subscription invoices are emailed on the billing date and accessible from the admin panel
- Data exports (CSV/PDF reports) are generated on-demand and downloaded in the browser
4. Software Updates
Platform updates are deployed automatically. You always have access to the latest version without any action required.
5. No Physical Shipping
Since we do not ship physical goods: there are no shipping charges, no delivery timelines for physical goods, no courier or logistics services involved, and no physical tracking numbers issued.
6. International Access
The platform is accessible from anywhere with an internet connection. Our primary market is India and customer support operates in IST. Payment gateways available may vary by region.
7. Contact